SubRosa Wine Club

Frequently Asked Questions

• How do I join?

  Sign up here today and your first dozen bottles of SubRosa will be shipped to your doorstep! It’s that easy. Once you’re in the club, you’ll enjoy four deliveries a year in March, June, September and December. Each season features different wines, hand-picked for you by Adam and Nancy.

• Why should I join the SubRosa wine club?

  Savings! Big savings and of course a well-stocked cellar full of top quality wine, delivered for free, to your home or office four times a year. Hassle free wine buying and drinking – why wouldn’t you join?

  • Annual retail value = $1,560+
  • Wine club members pay just $1,200 (four payments of $300 a year), a saving of 20+% representing outstanding value.

  You’ll also feel the SubRosa love with tasting notes, wine pairing suggestions and special members only releases.

• Can I change what’s in each season’s selection?

  Trust us, you’ll love our selections, but we understand that some wines are not for everyone so give us a call and let’s chat. We’re friendly, honest!

  We will send you an email two weeks before any scheduled shipment, giving you ample time to make any amendments. Don’t forget, if there’s a particular wine you’ve tried before and just have to have more of, you can always add a bottle or two of your favourites to your quarterly shipment.

• Where do you ship to?

  We ship within Australia via Fastway. Unfortunately, we can’t ship to P.O boxes or parcel lockers.

  We’re hoping to have international shipping available in 2019.

• Can I track my shipment?

  Yes! It’s great, you get an email from our couriers Fastway at each stage of the despatch and delivery process so you can start getting excited for your next case of SubRosa goodness.

• How do I update my details?

  You can jump into your Members page to update payment details, shipping preferences, and wine preferences.

• Can I suspend my membership?

  Sure thing. We deliver your fabulous wines in March, June, September and December. Let us know (link to email address) if you’re going to be away and we’ll hold onto your delivery until you let us know you’re ready.

• How do I cancel my membership?

  We hope you’ll love our club but we understand sometimes circumstances change. You can cancel your membership after a minimum of 12 months. Cancellation requests can be submitted via email to [email protected], and must be received at least two weeks in advance of any upcoming scheduled shipment.

• Terms and conditions

  You must be over 18 years of age and reside in Australia to become a SubRosa Wine Club member.

  By joining our club, you are agreeing to purchase four dozen bottles of wine annually.

  Our wine club is free to join and is for a rolling 12-month period from sign up.

  Your nominated credit card will be charged on the first day of each shipping month (March, June, September, December). We will email you two weeks before each dispatch date to let you know your wine is coming and that your card will be debited.

  We will ship your wine between the 1st and 7th of each shipping month (March, June, September, December). Deliveries are made via our selected courier, Fastway and must be signed for by a person 18 years or older. Delivery is generally made within 5-10 business days depending on where you are located.

  Unless we’ve agreed otherwise with you, wine cannot be left unattended. A calling card will generally be left and you will need to contact Fastway to arrange delivery or collect your shipment from your courier drop point. We regret that SubRosa can take no responsibility for wine left unattended.

  To ensure your wine reaches you, please keep your personal, delivery, and credit card details up to date on the Members page of our website or email us at [email protected]

  By joining our wine club, you are agreeing to receive communication from us. This may be in the form of email, post or telephone. Don’t worry, we won’t swamp your inbox because we hate that too.

  Stock availability, wine prices and terms and conditions are subject to change at any time.

  Do you have another question? We’d love to hear from you, call us on 0478 072 259 or email [email protected]